Customer Comments

The Revell Family Puts Customer Service First:
What Some Customers Have To Say.
 Ensuring that their customers are happy has been a priority at Revell Ford Lincoln since the day the dealership opened back in 1936. Take a friendly atmosphere, combine it with an expert sales and service team and a family tradition of integrity and you have Revell's recipe for outstanding customer service. Their clients, many of whom are repeat customers from not only Kingston region but from far away as Ottawa and Toronto.
"Ultimately we all want to achieve a high degree of customer satisfaction", says Clair Abrams, former used vehicle manager who has worked for Revell since 1962. "We have a very informal, relaxed atmosphere and I think that is one of the reasons we have been successful".
Kingston resident Stan Johnston, who is also the former mayor of North Frontenac Township has been a Revell customer for 20 years. He can't say enough good things about his experiences at Revell. "It is like dealing with family. From the sales staff to the owners and service staff, every single person there knows you and speaks to you", says Stan. "They are just all great people. I have all my vehicles serviced there and always have because the service is excellent".
Long-time customer Ivan Campbell has bought his vehicles at Revell for more than 30 years. "I'm familiar with all the sales and service people and I always get excellent service from them", he says. "They are very professional and I've been very happy with the service I've had".

You may get a survey in the mail from Ford after you've taken delivery of you new vehicle or after you've been in for service. It is very important to the dealership and employees when all of our customers are Completely Satisfied. Please take the time to fill this survey out and mail it back to Ford.

 Other Comments
"I've been dealing with Revell's for five or six years. I drive a 2005 Expedition. Just wanted to let you know that your service department is very professional. Richard Thornton is extremely effective. I am very pleased with the service staff and there professionalism. You run a  terrific shop". (G.R. 05 Expedition)
"Revell Ford is a top notch dealership. It has been for years. We have purchased and leased a number of vehicles from them. Always totally satisfied". (J.C. 03 F150)
"Outstanding service has been given by Revell Motor Sales Ltd for many years. Other Ford dealers try to strive for excellence. Revell Motor Sales gives excellant service, honesty combined with quality". (D.D. 07 Fusion)
"Terry Gibson has sold or leased to us since 1997. We will deal with him again. He was very helpful". (W.C. 03 Ranger)
"Prompt, courteous, staff had me fixed up and back on the road in no time. A pleasant experience all around". (C.S. 05 Escape)
"Revell's have always been outstanding in providing service/help to their customers and consequently have maintained customer loyalty to both the dealership and product". (W.B. 09 Fusion)
"We were impressed with the service & friendly approach". (L.H. 07 Ranger)
"Could not have experienced a more professional salesperson and dealership". (N.F.T. 05 F150) 
"You are my kind of people, Revell, keep up the good work!" (S.S. 06 Focus)
"Good people to deal with!" (L.D.R.C. 08 Expedition)
"Revell's service dept as their sales reps are as close to perfect as a company could be. This is the 6th vehicle we have purchased since 1996 - need we say more? (L.C. 08 Superduty Truck)
"Very pleased with my purchase. Dan Gibbs was most helpful. No pressure and a great facilitator." (E.G. 08 Ranger)
"I have dealt with this dealership for over 40 years and have a high regard for their honesty and excellent service and staff commitment to customer satisfaction." (S.M. 08 F150)
 "I have obtained vehicles from Revell's on numerous occasions. I believe the initial purchase was in 1976 from Mr Mario Crevier. On subsequent occasions we have been serviced by Dan Gibbs. The sales experience and the staff at Revell's are second to none. Always it has been a pleasant, comfortable experience." (M.D.)
"This vehicle is an awesome car. We thoroughly enjoy it. The ride is smoothand handles very well. We love the fact that each person in front can have their own temperature control." (W.S. 08 Lincoln MKZ)
"I would recommend Revell's time and time again. I have never received service and gratitude like that from any other dealership. That's what will keep me coming back. I like it when they all know my name when I walk in. Dan Gibbs was my salesperson. He was very helpful and knowledgeable." (L.D. 08 F150)
"John Greenwood was very helpful and courteous as our salesperson. He was efficient and diligently answered all of our questions prior to the purchase and after it. Revell Ford will be the first place we call when were ready for our next purchase." (M.P. 08 Mark LT)
" We have always found Revell Ford to be number one Ford dealership in our area. We have been using them for 30 years and hope to continue for many more. As soon as we enter the dealership we are greeted by all the sales staff. When we go to the service dept we enjoy the same courtesy. There mechanics are very knowledgeable." (M.P. 08 Escape)
"I have dealt with Revell's since 1967, 41 years." (M.D. 07 Freestyle)
"Clair Abrams did a great job. The Revell team is the best I have ever dealt with." (C.V. 08 F250)
"As always Revell's have done an excellent job. This dealership & its service dept. are the reasons I drive a Ford." (M.L. 08 Escape)
"This is the 1st Ford of any kind my wife and I have owned. We're very satisfied." (R.C. 08 Escape)
"Terry was very helpful and made my first buying experience a good one." (J.B. 08 Focus)