Customer Expectations

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Customer Sales Expectations
Our Sales Commitment To You Includes:
1. Treat me as a valued customer when I arrive at your dealership.
2. The Salesperson should establish a relationship with me that is built on respect for me as a customer with individual needs.
3. Make it easy for me to finalize the finance or leasing arrangements.
4. Deliver my new vehicle at the promised time, in perfect condition.
5. Call me within a reasonable amount of time after I've taken delivery to ensure that I'm completely satisfied.
6. Be responsive to questions or concerns I bring to your attention.

Customer Service Expectations:
Our Service Commitment To You Includes:
1. Make it convenient to have my vehicle serviced at your dealership.
2. The service advisor should demonstrate a genuine concern for my service needs.
3. Fix it right the first time.
4. Complete servicing my vehicle in a timely and professional manner.
5. Provide me with a clear and thorough explanation of the service performed.
6. Call me within a reasonable amount of time after my service visit to ensure that I'm completely satisfied.
7. Be responsive to questions or concerns I bring to your attention.

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